This is THE VACATION PROJECT’s privacy and practices regarding individually identifiable information and data (“individual information”). This policy applies to our websites, applications, email and text messages, and social media accounts (the “Platforms”). When you use any and all of the Platforms, you agree to the terms in this policy.
The Types of Individual Information We Collect
When you visit the Platforms, we may collect information from you. Some of it may be individual information. This information can include search history, IP address, screen resolution, browser used, operating system and settings, access times and referring URL. If you are using a mobile device, we may also collect data that identifies your device, your settings and your location.
If you book a travel product via the Platforms, we may need additional information from you. This information can include your name (and traveler’s if different) name, age, birthday, gender, passport number, redress control number, email address, telephone number, credit card information, billing address, itinerary and frequent flyer details. You can also choose to store individual information in your user account for future bookings.
If you choose to register, we will collect your email address, password, and other preference information you provide us. If you choose a third-party service, like Facebook Login, to register or login, you are permitting us to use and store that information related to the account.
If you make a booking on THE VACATION PROJECT, we may automatically create a an account for you, which will give you access to your trips, where we will collect your travel information to create and maintain your travel itineraries. This can include the individual information that may be included in the confirmation emails you give us access to.
When you give us individual information, you are telling us that the information is true, accurate, complete and current. You are also telling us that you have the authorization to provide it to us.
How we collect your Individual Information
We collect your individual information directly from you. For example, when you provide us your individual information when you register or book travel.
We also collect your individual information passively. For example, we collect information about you over time and across different Web sites when you visit this Platform. We also use tracking tools like cookies and beacons.
We collect your individual information from third parties. This can include when you log in using a third party platform, such as Facebook. In addition, we also integrate third party software (i.e. Google’s Invisible CAPTCHA) that collects information about users for security reasons.
Platform features may make use of your device attributes and settings that will allow us to determine your physical location. Such technologies may include IP address mapping, WiFi, GPS signals, cell tower positioning or other technologies. We use this information to enhance and individualize your experience and provide you with offers and services that may be of interest to you. For example, we may help you find your closest trip or send you messages that may be of interest to you based on your current location. THE VACATION PROJECT does not have control over your device settings, but we do recommend enabling location services on your device so you can take advantage of the location based features and functionality offered.
How we share your Individual Information
We may share your individual information with our corporate affiliates and with third parties for our legitimate business purposes as permitted by law. For example, we may share your individual information with suppliers who perform services on our behalf and have agreed in writing to protect and not further disclose your information.
If you book through the Platforms, we may share your individual information with the payment service providers and the travel vendors you have booked with. This can include online travel agencies, hotels, airlines, car rental companies, and travel insurance providers. These third parties will process your individual information as data controllers in accordance with their own privacy policies.
We may also share your information as otherwise described to you at the time of collection. For example, if you provide information to enter a sweepstakes, we may share your information with the promotional partners.
If THE VACATION PROJECT itself (or part of its business) is sold or otherwise changes control, owners would have access to your individual information for the uses set out herein.
If you use or have itineraries as part of our service, you can send or grant access to your itinerary to anyone you choose. Your itinerary may contain enough details (for example, booking reference codes) to allow the recipient to cancel or modify your booking, perform a check-in, etc. You should only share your itinerary with people you trust. If you choose to display your itinerary on publicly-viewable web pages (Facebook, for instance), that information may be collected and used by others.
If you provide us a review of your trip, you authorize us to publish it on all our Platforms under the screen name you provided. You also authorize us to aggregate it with other reviews.
We may disclose individual information if required by law, for example to law enforcement or other authorities. This includes court orders, subpoenas and orders arising from legal processes, and administrative or criminal investigations. We may also disclose your individual information if the disclosure is necessary for the prevention, detection or prosecution of criminal acts or to prevent other damage, or in response to a legal action or to enforce our rights and claims.
We may also share anonymous aggregated usage information with others.
How we store and protect your Individual Information
Our servers and data centers are located in the U.S, and our service providers may be located there and in other countries. By providing us individual information, you agree that your individual information may be transferred to and stored in these countries. These countries may have different and/or less stringent privacy/data protection and data security rules than those of your own country. As a result, your individual information may be subject to access requests from governments, courts, or law enforcement in those countries according to laws in those countries. Subject to the applicable laws in such other countries, we will provide the necessary safeguards to maintain protections of your individual information, e.g. by obtaining from the data recipients contractual commitments based on the EU model clauses.
Why we use your Individual Information
To provide you and improve our Platforms and services, to better understand the users of our Platforms and services, to protect our property and to prevent damage to them.
To process your bookings and store your itinerary information where applicable.
To display more relevant advertising and recommendations, or suppress advertising and content that you might find irrelevant.
To contact you, including as follows:
· » To send booking confirmations;
· » To send alerts and notifications you have subscribed to, including to your mobile device;
· » To solicit reviews;
· » To update you regarding itineraries processed by our Trips service;
· » To get in touch if you contact THE VACATION PROJECT customer service;
· » To send you information servicing and administrative emails;
· » To send you marketing emails from a THE VACATION PROJECT address regarding our services or those of our partners, if you have opted-in to receive emails from us or have transacted with us, and as permitted by law.
· Potentially at one point THE VACATION PROJECT may sell data collection of individual information in aggregate to a 3rd party and will inform you of such change, however we will not be selling personally identifiable information
You can manage your email preferences by contacting us at firstname.lastname@example.org. Marketing email has an opt-out, and you can unsubscribe from such communication at any time. You cannot unsubscribe from servicing emails and administrative messages that are considered part of your Vacation Project package, unless you cancel your trip(s).
Policy on storing and protecting your Individual Information
By providing us individual information, you agree that your individual information may be transferred to and stored in these countries. These countries may have different and/or less stringent privacy/data protection and data security rules than those of your own country. As a result, your individual information may be subject to access requests from governments, courts, or law enforcement in those countries according to laws in those countries. Subject to the applicable laws in such other countries, we will provide the necessary safeguards to maintain protections of your individual information, e.g. by obtaining from the data recipients contractual commitments based on the EU model clauses.
THE VACATION PROJECT has a security program intended to keep the individual information stored in our systems protected from unauthorized access and misuse. Our systems are configured with data encryption, or scrambling technologies and firewalls constructed to industry standards.
Cookies and tracking tools
THE VACATION PROJECT does not knowingly collect individual information from minors. If we become aware that a minor is attempting to submit individual information, we will remove this information from our records. If you are the parent/legal guardian of a minor who has given us individual information, please contact us so we can delete it.
Accessing and rectifying your Individual Information
You are entitled at any time to obtain information about all your individual information that we store, in accordance with applicable law and without any fee. However, in exceptional cases we ask you to pay reasonable fee before we provide the information if permitted by applicable law. We may request proof of your identity before providing this information. We may not be able to allow you to access certain individual information in some cases. For example, if your individual information is connected with individual information of other persons, or for legal reasons. In such cases we will provide you with an explanation why you cannot obtain this information. You can also withdraw your consent to the use of your individual information at any time by contacting us at the address below. You can demand deletion or rectification of your individual information, however, statutory provisions, especially those affecting THE VACATION PROJECT’s accounting, processing of claims, and mandatory data retention, may prohibit deletion or anonymization.
THE VACATION PROJECT uses tracking tools such as cookies
We (or our suppliers) use several common tracking tools. We use these tools to collect usage and demographic information about you over time and across different Web sites when you use our Platforms. We also have third parties (e.g. advertisers) that collect individual information this way. Tools we use may include browser cookies. Your browser will store these cookies on your computer in a small file.
We and our advertising partners may also use web beacons (single pixel GIF images). These web beacons are placed in the code of a Web page or an email newsletter. When you access a partner site within our mobile applications, we may track your activity on that site.
By using the Platforms, you give us your free, unambiguous and informed consent to the use of any of the cookies and tracking tools mentioned in this policy.
THE VACATION PROJECT uses tracking tools for following purposes
· (i) To track new visitors to the Platforms.
· (ii) To help us recognize your browser as a previous visitor. This includes saving and remembering any preferences that may have been set while your browser was visiting the Platforms, such as language.
· (iii) To store your username and password if you are registered with us.
· (iv) To work with online advertising companies to display targeted advertising on our Platforms and third party platforms that you visit. This targeting may be based on information you submit on our Platforms or third party platforms. This targeting may also be based on your activities or behaviors on our Platforms or those of third parties. We may also obtain information about your browsing history from our business partners.
· (v) To track when you book on partner websites.
· (vi) To help improve our website offering and for capacity planning purposes. We or our third-party service providers may set analytics cookies. These allow us to gather aggregated or segmented information about the types of visitors that access our Platforms and the pages and advertisements that they view. In order to better understand your use of our Platforms, we or our third-party service providers may collect information on such use, including pages visited, links clicked and mouse movements. We do not use this information to individually identify you.
How you can control tracking tools and opt-out of online behavioral advertising
Your browser may give you the ability to control cookies. How to do this varies from browser to browser. You should view the Help menu on the browser you use for further information.